House of Emporia Return Policy

Do I have to pay for shipping?

• We offer free shipping across Mumbai on all orders.
• Standard shipping charges may apply to orders placed outside Mumbai.

How do I know if an item is eligible for return?

• You can initiate a return within 7 days of receiving a damaged or defective product.
  
• All products require an unboxing video as proof of condition upon arrival.
  
• Used products (even swatched) are not eligible for return due to hygiene reasons.
  
• We cannot process returns due to personal preference.
  
• Contact us at contact@houseofemporia.in to schedule a return.

Exceptions to Return Policy

• Products marked “Final Sale” or on clearance/flash sale.
• Damaged or used returned items.
  Returns requested after 7 days of delivery.
• Sale items or items purchased with discounts. Products returned due to skin irritation (we recommend a patch test).
• Returns will be initiated only after due diligence from our end.

Exchange Policy

We do not provide exchanges at this time.

Return Process

• Email us at contact@houseofemporia.in with your order number and an unboxing video.
• We will arrange a pickup within 3–4 business days.
• Pack the unused, undamaged product in its original packaging.
• We will inspect the product. If approved, a refund will be initiated. Damaged returns may not be accepted.

Refunds

• Prepaid Orders: Refunds are issued to your original payment method within 7 days of approval (minus restocking fee, if applicable).
• Refundable Amount: Only the product cost is refunded, excluding shipping, and packaging costs.

Processing Time

• Refunds or replacements usually take 10–15 business days.

Cancellation Policy

• We do not offer cancellations once an order has been placed.